At 9 Kelab, your privacy is more than a legal obligation — it is our moral responsibility to every member who trusts this platform. This document transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010.
We implement six layers of data protection to ensure your personal information remains secure and is used responsibly at all times.
All data transmitted between your device and 9 Kelab's servers is protected by 256-bit SSL/TLS encryption — the same standard used by Malaysian banking institutions such as Maybank and CIMB. Your information cannot be read by any unauthorised party during transmission.
Your sensitive financial information — including bank account numbers, Touch 'n Go eWallet details, GrabPay, and DuitNow — is stored in a separate database, encrypted independently from regular profile data. Only authorised payment systems may access this information.
Access to 9 Kelab members' personal data is restricted to staff who require it to perform their duties (principle of least privilege). All access to sensitive data is automatically logged and monitored by our internal security systems.
9 Kelab has never and will never sell, rent, or share members' personal data with any third party for marketing or commercial purposes. Your data belongs solely to you — we use it only to operate and improve your experience on the platform.
9 Kelab's Privacy Policy is designed and regularly updated to ensure full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect your rights as a data subject and make it easy for you to exercise those rights at any time.
9 Kelab's security infrastructure undergoes regular technical audits and risk assessments by our in-house cybersecurity team. Any identified vulnerabilities are addressed within 48 hours. Security incident reports are communicated to affected members within 72 hours.
Important Note: This Privacy Policy explains how 9 Kelab ("we", "platform") collects, uses, stores, discloses, and protects your personal data when you use our website and services at 9kelab.click. This document forms part of your binding agreement with 9 Kelab and should be read together with Terms & Conditions of ours. By using the 9 Kelab platform, you agree to the terms of this Privacy Policy.
9 Kelab is an online gaming platform operating exclusively for users in Malaysia. We understand that your trust is the most valuable asset you have placed in us. This Privacy Policy has been carefully drafted to ensure you have a clear, complete understanding of how your personal data is handled — free from confusing jargon and hidden terms.
This Privacy Policy applies to all personal data collected through:
This Policy does not apply to third-party websites or services that may be linked from our platform. We encourage you to read the privacy policy of each platform you visit separately.
The data controller for the purposes of Malaysia's Personal Data Protection Act 2010 (PDPA) is 9 Kelab. Any enquiries regarding this Privacy Policy may be directed to our Privacy Officer via support@9kelab.click.
9 Kelab only collects personal data that is genuinely necessary to operate the platform, comply with Malaysian law, and deliver the best experience to our members. We do not collect data in excess of what is required or without a clear purpose.
| Data Category | Specific Data Types | Collection Methods |
|---|---|---|
| Identity | Full name, MyKad/passport number, date of birth, gender | Registration form, KYC |
| Contact | Email address, phone number, full mailing address | Registration, profile updates |
| Financial | Bank account number, bank name, e-wallet details (TnG, GrabPay, Boost, ShopeePay) | Deposit/withdrawal process |
| Technical | IP address, device type, operating system, web browser, session data | Automatically upon use |
| Transactions | Deposit history, withdrawals, claimed bonuses, game records | Gaming & payment systems |
| Communications | Live chat records, support emails, complaint logs | Customer support channels |
Sensitive Data: 9 Kelab does not collect sensitive information such as biometric data, medical records, political views, or religious beliefs, unless specifically required by Malaysian law for compliance purposes.
You may choose not to provide certain information, but this may prevent you from accessing some features of the 9 Kelab platform — for example, KYC verification is mandatory for withdrawals above a specified threshold, in accordance with Malaysia's anti-money laundering legislation.
9 Kelab uses collected personal data solely for legitimate and specific purposes. Every use of data is grounded in a solid legal basis under Malaysia's PDPA 2010 — whether based on your consent, contract performance, legal obligations, or the platform's legitimate interests.
9 Kelab will not process your personal data for any purpose beyond those stated above without first obtaining your consent. If you are receiving marketing communications from us and no longer wish to do so, you may unsubscribe at any time via the link provided in every email or by contacting our support team.
9 Kelab's core principle is clear: we do not sell, rent, or trade your personal data to any third party for marketing purposes. There are, however, limited situations where we are required to share certain information in order to operate the platform lawfully and securely.
International Data Transfers: Some third-party service providers may process data outside Malaysia. In all such cases, 9 Kelab ensures that protections equivalent to Malaysia's PDPA 2010 standards are applied through contractually binding data processing agreements.
9 Kelab invests seriously in security infrastructure to ensure your personal data is protected at every stage — in transit, in processing, and at rest. The following are the key security layers we have implemented:
While we take all reasonable precautions, no security system can guarantee 100% protection against the ever-evolving landscape of cyber threats. In the event of a data breach affecting your personal information, 9 Kelab will notify you within 72 hours via your registered email address, in line with industry best practices.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the 9 Kelab Privacy Policy, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights free of charge and within a reasonable timeframe.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
You have the right to request correction of any inaccurate or incomplete data. You may also update your information through your account settings.
You may request deletion of your personal data when it is no longer required, subject to our legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes. Objections will be processed within 10 business days.
You may request your data in a structured, machine-readable format (JSON/CSV) for transfer to another platform where applicable.
Under certain circumstances, you may request that we restrict how we process your data while a dispute is being resolved.
To exercise any of the rights above, please submit a written request to support@9kelab.click with the subject line "Data Rights Request", along with a copy of your identification document for verification purposes. 9 Kelab reserves the right to decline requests that cannot be verified or that conflict with our legal obligations.
9 Kelab uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website. We use four main types of cookies:
You can manage your cookie settings at any time through your web browser settings or via the cookie panel provided in the 9 Kelab website footer. Disabling certain cookies may affect the functionality of some platform features.
9 Kelab retains your personal data only for as long as necessary for the purpose it was collected, or as required by Malaysian law. Once the retention period expires, data will be securely deleted or anonymised.
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Active account data | Throughout active account + 7 years | PDPA 2010 & AMLA 2001 |
| Financial transaction records | 7 years from the transaction date | Companies Act & AMLA 2001 |
| KYC documents | 7 years after the business relationship ends | AMLA 2001 |
| Support communication logs | 3 years from the date of interaction | Operational requirements |
| Technical & security logs | 12 months | Platform Security |
| Marketing data (with consent) | Until consent is withdrawn | PDPA Consent |
When your data is deleted, 9 Kelab applies secure deletion procedures to ensure the data cannot be recovered. For data stored on physical storage media, erasure procedures in line with industry-recognised standards are applied.
9 Kelab is a gaming platform intended exclusively for individuals aged 18 years and above. We take the prevention of underage access to our gaming platform very seriously.
Responsible Gambling: For information on how to protect family members from accessing online gaming platforms, please visit the Responsible Gaming of ours, which contains useful resources and guidance for parents and guardians.
9 Kelab reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new Malaysian legal requirements, or improvements to the platform's services.
When material changes are made to this Privacy Policy, we will:
Your continued use of the 9 Kelab platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please contact us to close your account before the amendment takes effect.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 9 Kelab handles your personal data, our Privacy team is ready to assist.
If you are dissatisfied with our response to your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the Ministry of Communications and Digital.
With industry-grade data protection, full PDPA 2010 compliance, and our unwavering commitment to your privacy, 9 Kelab is the safest and most trusted choice for online gaming in Malaysia. Register for free today and enjoy a Welcome Bonus of up to RM 1,000!